FAQ

Standard shipping is free on all orders to the United States.

Orders are processed in 1–3 business days, then delivered by tracked courier in 5–8 business days after dispatch — 6–11 business days in total. You will receive a tracking number by email as soon as your order ships.

Once your order is dispatched we email you a tracking link. If you cannot find it, contact us at info@vossmode.com with your order number and we will resend it.

Not currently. We ship to addresses within the United States only.

Tracking can take a day or two to update after dispatch. If it still shows no movement after 3 business days, contact us with your order number and we will look into it.

Contact us as soon as possible at info@vossmode.com with your order number. If it has not yet been dispatched, we will do our best to change or cancel it; once it has shipped, we are no longer able to.

Available payment methods are shown at checkout. Payments are processed securely and we never see or store your full card details.

Email info@vossmode.com or call +1 (603) 207-6261. Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (EST), closed weekends. We aim to reply within 24 hours.

Yes. You can return unworn, unwashed items with tags attached within 30 days of delivery. Email us first at info@vossmode.com to get return instructions before sending anything back.

If an item is faulty, damaged or not what you ordered, we cover the cost of the return. For a change-of-mind return, return shipping is the customer's responsibility.

Contact us at info@vossmode.com with your order number and clear photos of the issue, and we will arrange a replacement or a refund.

We do not process direct exchanges. To get a different size or colour, please return the original item under our Return & Refund Policy and place a new order.

Every product page includes a size chart. If you are between sizes, we suggest sizing up for oversized knitwear and outerwear you plan to layer.